Case study

Pet services platform


To create a convenient way for pet owners to find and book pet services.


We designed and developed a WeChat Mini-Program, admin system and web app.


A beautiful WeChat Mini-Program that is changing the way people book pet services in Shanghai.

Spare Leash wechat app collage on a teal background

About the project

Spare leash is a platform that connects pet owners to a network of verified pet sitters and other pet specialists offering a wide array of services.

The details

Taking a closer look

The app is packed with features from the start.

Pet services

Pet services platform

The app lets users easily find and book dog walks, trainings, veterinary services and more from a multitude of pet services providers.

Cartoon man walking a dog


Wide selection of pet products on WeChat store

Users can select and purchase a wide variety of pet products from the spare leash WeChat store.

Cartoon medication for pets


WeChat Pay

The apps full integration with WeChat pay allows customers to conveniently use their existing WeChat wallet for any payments made.

Admin System

Administration system for backend management

Complete overview of orders, partners, products for convenient management for the Spare Leash staff.


Live messaging for customers and service providers

Users can message service providers regarding their orders in real time within the app.


Large community of pet owners

The app is at the center of a large community of pet service providers and the pet owner community in general in Shanghai.


Smart location based search

Users can easily find the nearest service providers and pet owners in the app through a smart location based search.


Service provider verification

Users can feel secure when booking services on the app due to strict algorithmic verification of service providers.


Discounts and vouchers

Service providers and spare leash platform can provide vouchers to users for promotion.

Follow up

Follow up algorithm for new users

Spare leash can follow up on people who signed up and did not login for a certain duration, added pets but have pending bookings, and more

Scheduled payments

Scheduled payments for bookings

Automatic booking payments scheduled after booking finished and refunds


Chatbot messaging service

Customer service on the spare leash platform provides a chatbot to communicate with users.

Scheduled payments

Scheduled payments for bookings

Automatic booking payments scheduled after booking finished and refunds


WeChat notifications chain scheduling

Different notifications are scheduled upon booking, payment, cancelation, etc. Users and service providers receive different set of notifications to keep them up to date.

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