Case study
To create a convenient way for pet owners to find and book pet services.
We designed and developed a WeChat Mini-Program, admin system and web app.
A beautiful WeChat Mini-Program that is changing the way people book pet services in Shanghai.
About the project
Spare leash is a platform that connects pet owners to a network of verified pet sitters and other pet specialists offering a wide array of services.
The details
The app is packed with features from the start.
Pet services
The app lets users easily find and book dog walks, trainings, veterinary services and more from a multitude of pet services providers.
Store
Users can select and purchase a wide variety of pet products from the spare leash WeChat store.
Payment
The apps full integration with WeChat pay allows customers to conveniently use their existing WeChat wallet for any payments made.
Admin System
Complete overview of orders, partners, products for convenient management for the Spare Leash staff.
Messaging
Users can message service providers regarding their orders in real time within the app.
Community
The app is at the center of a large community of pet service providers and the pet owner community in general in Shanghai.
Search
Users can easily find the nearest service providers and pet owners in the app through a smart location based search.
Verification
Users can feel secure when booking services on the app due to strict algorithmic verification of service providers.
Vouchers
Service providers and spare leash platform can provide vouchers to users for promotion.
Follow up
Spare leash can follow up on people who signed up and did not login for a certain duration, added pets but have pending bookings, and more
Scheduled payments
Automatic booking payments scheduled after booking finished and refunds
Chatbot
Customer service on the spare leash platform provides a chatbot to communicate with users.
Scheduled payments
Automatic booking payments scheduled after booking finished and refunds
Notifications
Different notifications are scheduled upon booking, payment, cancelation, etc. Users and service providers receive different set of notifications to keep them up to date.
